1. Credit Transfer
Credit transfers in the business package are possible only for persons who use prepaid accounts within the business packages.When you run out of credit and need to make a call or send pictures or text, there is a chance for you to do that without waiting long. Someone you know can transfer credit to you from their account very easily. You can do this in the following manner:
Call *124* amount of credit *049xxxxxx#
Accept the confirmation and write again *124#
Transfer is complete
Credit transfer costs EUR 0.10
The minimum amount of credit transfer is EUR 1.00
The maximum amount of credit transfer is EUR 50.00
2. CALL ME - Message
You ran out of credit? With the “Call me!” Message service you can send a message even when you have no credit. This will allow you to keep in touch with the people you are close with.Call *130 * 049 xxxxxx#
and you will send a message to notify the person that you have no credit.
This service is free of charge
3. SMS Missed calls
You will always know who called you even when you did not have access to the network or when you had your cell-phone turned off. The moment you are in the network or you switch on your phone, you will receive a message giving information on who called you, on what date and at what time.SERVICE ADMINISTRATION
This service is active. Activate and deactivate the service whenever you want.
With SMS
To activate the service, send an sms with the text “Plus smsm” to the number 123.
To deactivate the service send an sms with the text “Minus smsm” to the number 123.
The user is charged for the SMS sent
Call IPKO call center
Contact the free toll numbers 049 700700 or 038 700700 to ask for help in activating / deactivating the services
4. MMS – Multimedia messages
You don’t have a camera with you to record the important moments? That’s not a problem, because with the MMS service you can share your moments with your family and friends at any time, or even a few seconds after they happen! Save all your moments and share them with all.SERVICE ADMINISTRATION
Activate and deactivate the service whenever you want
With SMS
To activate the service, send an sms with the text “Plus mms” to the number 123.
To deactivate the service send an sms with the text “Minus mms” to the number 123
The user is charged for the SMS sent.
This way you have activated the MMS service, but you have to configure your mobile phone to have the possibility to use the service fully. In order to configure your mobile phone, you are advised to contact the IPKO call center where the agents will send you the configurations automatically in your phone without having the need to do the configurations manually. You have to know the brand and the model of your phone so that the agents are able to configure your phone automatically.
Call IPKO call center
Contact the free toll numbers 049 700700 or 038 700700 to ask for help in activating / deactivating the services
The manual configuration of MMS:
For those who wish to directly intervene in their mobile phones in order to configure the MMS service, following there is a list with the necessary information for the manual configuration of the mobile phone.
Profile name: IPKO MMS
APN: ipko
Username: leave blank (not needed)
Password: leave blank (not needed)
Proxy address: 213.229.249.040
Proxy port: 9201 or 8080
Service centre address: http://mms.ipko.net
5. Internet – GPRS/EDGE
Surf different WebPages, read the latest news, send/receive your emails, or simply participate in online conversations. With the speed of light the service GPRS/EGDGE enables you all – and more!SERVICE ADMINISTRATION
Activate and deactivate the service whenever you want
With sms
To activate the service, send an sms with the text “Plus gprs” to the number 123.
To deactivate the service send an sms with the text “Minus gprs” to the number 123.
The user is charged for the SMS sent.
This way you have activated the GPRS/EDGE service, but you also have to configure your mobile phone to have the possibility to fully utilize the service. In order to configure your mobile phone, you are advised to contact the IPKO call center, where the agents will send you the configurations automatically in your phone without having the need to do the configurations manually. You have to know the brand and the model of your phone so that the agents are able to configure your phone automatically.
Call IPKO call center
Contact the free toll numbers 049 700700 or 038 700700 to ask for help in activating / deactivating the services
The manual configuration of GPRS:
For those who wish to directly intervene in their mobile phones in order to configure the GPRS service, following there is a list with the necessary information for the manual configuration of the mobile phone.
Profile name: IPKO
APN: ipko
Username: leave blank (not needed)
Password: leave blank (not needed)
Proxy address: 213.229.249.040
Proxy port: 9201 or 8080
6. Voice mail
When you call someone who for the moment does not have access to the network, the line is busy or their mobile phone is switched off, you can leave a voice message with the IPKO service voice mailbox. The voice mailbox registers all the messages that the others have left for you when you do not answer.SERVICE ADMINISTRATION
This service is not active. Activate and deactivate the service whenever you want.
With SMS
To activate the service, send an sms with the text “Plus vms” to the number 123.
To deactivate the service send an sms with the text “Minus vms” to the number 123.
The user is charged for the SMS sent.
Call IPKO call center
Contact the free toll numbers 049 700700 or 038 700700 to ask for help in activating / deactivating the services
Additional information
In order to use the voice mailbox you have to redirect your calls to the number of the voice mailbox for the situations that you want it to be activated.
Redirection of calls to the Voice Mailbox
049 900901 is your voice mailbox number where your calls are redirected in case you wish to activate the redirection of the calls in the number of the voice mailbox, using the mobile services of IPKO. Check the part of the transferring of calls / redirection of calls to see how the calls can be transferred to other numbers, including the voice mailbox.
- The redirected call in the voice mailbox is free of charge if the call is redirected as long as the user is in Kosovo
- The redirected call in the voice mailbox is charged in case the call is redirected while the user is outside Kosovo.
Listening to the voice messages while in Kosovo
Dial 049 900900 to hear your voice messages
The listening of the voice messages is charged, and so is the normal time while making the call; it depends on how long you will stay on line to listen to your voice messages.
Listening the voice messages from the phone of a third party
Dial 049 900902 to hear your voice messages from the phone of the third party (from another mobile phone or a landline in Kosovo)
Dial 00 386 49 900902 to hear your voice messages from the phone of the third party (from another mobile phone or a landline outside Kosovo)
The listening of the voice messages is charged, so is the normal time while making the call; it depends on how long you will stay on line to listen to your voice messages.
7. Number display – CLIP
This function is active without intervention and enables the caller number display in the user screenCheck status CLIP
*#30# Press
8. Request to hide the number - CLIR
This function is not activated without intervention. This function allows the caller to hide their numbers or IDs when they call someoneHide ID : #31# MSISDN Press (hides once when the caller has the number displayed permanently)
Show ID : #31# MSISDN Press (shows once when the caller has the number hidden permanently)
Check the status of the displaying of the number *#31# Press
9. Call waiting
This function will be activated without intervention and enables the user to have two conversations at the same time by going from one to the other, without having to hang up on any of them.Activation : *43# Press
Deactivation : #43# Press
Check the status of the call on hold *#43# Press
To interrupt the current conversation and to connect with the other caller, press 1
To stay on line with the current conversation and to connect to the other caller, press 2
10. Call hold
This function will be activated without intervention and allows the user to hold on to the call and receive the other call, or to dial another number. The other party will not hear the conversation of the other as long as the caller uses this function.To hold on to the call and receive the other call, press 2
To go back to the call, press 2
To hold on to the call and dial another number, press 2
To move forwards and backwards between the calls, press 2
11. Transfer /Re-direction of calls
Note: If you wish to redirect all your calls to the Voice Mailbox, press049900901 in the spot [phone number]
Transfer /Re-direction of the unlimited calls
Activation **21*[phone number]# Press
Deactivation ##21# Press
Check the status of the transferred call *#21# Press
Transfer /Re-direction of the limited calls
Transfer when the line is busy
Activation **67*[phone number]# Press
Deactivation ##67# Press
Check the status of the transferred call *#67# Press
Transfer when there is no answer
Activation **61*[phone number]# Press
Deactivation ##61# Press
Check the status of the transferred call *#61# Press
Transfer when the call can not be reached (there is no signal)
Activation **62*[phone number]# Press
Deactivation ##62# Press
Check the status of the transferred call *#62# Press
