Roaming services

Postpaid roaming

As a postpaid user of the mobile telephony services, you can use the roaming services in a completely common way, just as when you are at home. All the roaming services used on your postpaid will be sent to your account in Kosova.

Prepaid roaming

If you are a prepaid user of the mobile telephony services, you can use the roaming services in the simplest and most common way, just as when at home. All you have to be sure of is to have enough credit on your account.

SMS

To send and receive SMS during your travelling outside the country is just as simple and common and doesn’t need any activation.

MMS

MMS (multimedial messaging) enables you to share your most beautiful and special moments with all your loved ones.You can di that by sending pictures, videos or even music during your stay abroad.

Internet on mobile

Wherever you may go, with Internet on mobile roaming you can check your personal e-mail, read news and keep on with all the events or just simply have fun browsing through the internet on your mobile phone.

LTE is a new technology and, therefore, as such it requires roaming agreements with international operators. IPKO is constantly expanding its LTE roaming partnership with various operators all over the world. To have more information about the operators with which the LTE (4G) operates, you may address our Call Center via email address: info@ipko.com, or for you who are still in Kosovo and plan to travel abroad call, free of charge, at: 080070070.  While if you already are in the roaming zone, dial *770# in order not to incur any cost.

Note: To be able to use LTE roaming technology when you travel abroad, same as in Kosovo, you need to have a phone that supports this technology and your SIM card must be 4G. Also, the operator to which you connect must support the LTE (4G) technology.

“Call me” Message

While travelling outside Kosova with IPKO mobile telephony you can send “Call me” message, in a simple way, just as at home. You only have to type:  *130*049xxxxxx# and you will always be in touch.

Credit Transfer

During your stay outside Kosova, with IPKO mobile telephony, you can also transfer credit, as often as you wish, very simple, you only have to type:  *124*amount of credit*049xxxxxx#.

Customer Care

Our clients in the roaming zone can now contact IPKO Call Center on *770#. After dialing this code, the message “Please wait for the incoming call” will appear on the screen, through which the user of the IPKO mobile number will receive a call from one of the company agents. The client will not be charged for these calls.

During your stay abroad, to make a call towards Kosova, you have to add the additional short codes, depending on the numbers of which operator you want to make a call:

To make a call towards IPKO mobile numbers:

  • +386 49 xxx xxx, or 00386 49 xxx xxx, for example +386 49 700 700

To make a call towards IPKO fixed telephony:

  • +386 43 xxx xxx ose 0038643 xxx xxx, for example: +386 43 700 700

To make a call in a country outside Kosovo, you also have to add the additional short codes depending towards which country you want to make a call. For example, to make a call to UK, you have to add:

  • +44 xx xxx xxx

Whereas, to make a call to countries where you see that there is not a possibility to make that call or in countries where IPKO doesn’t have partners, then you simply can use the USSD service, as:

  • *125* (code) xx xxx xxx #, for example: *125* 0038649700700 #

When you travel to Kosovo

During your stay in Kosovo, choose Mobitel/IPKO for roaming. IPKO will assure you the most affordable communication and the widest coverage in Kosova, with the most stable network in the country.

To connect to IPKO’s roaming services, depending on your mobile phone:

  • Nokia – Menu– Tools – Phone Settings – Network Selection – Manual
  • Sony Ericsson – Connectivity – GSM Networks – Select Network
  • Samsung – Menu– Extras – Network Services – Network Selection – Manual
  • Motorola – Menu – Settings – Network – Available Network

If you feel that you need assistance with the use of roaming services during your stay in Kosovo, then simply call our 24h/day Customer Service Center on +386 49 700 700 where one of our agents will get you the help needed.

+ Services

Postpaid roaming

As a postpaid user of the mobile telephony services, you can use the roaming services in a completely common way, just as when you are at home. All the roaming services used on your postpaid will be sent to your account in Kosova.

Prepaid roaming

If you are a prepaid user of the mobile telephony services, you can use the roaming services in the simplest and most common way, just as when at home. All you have to be sure of is to have enough credit on your account.

SMS

To send and receive SMS during your travelling outside the country is just as simple and common and doesn’t need any activation.

MMS

MMS (multimedial messaging) enables you to share your most beautiful and special moments with all your loved ones.You can di that by sending pictures, videos or even music during your stay abroad.

Internet on mobile

Wherever you may go, with Internet on mobile roaming you can check your personal e-mail, read news and keep on with all the events or just simply have fun browsing through the internet on your mobile phone.

LTE is a new technology and, therefore, as such it requires roaming agreements with international operators. IPKO is constantly expanding its LTE roaming partnership with various operators all over the world. To have more information about the operators with which the LTE (4G) operates, you may address our Call Center via email address: info@ipko.com, or for you who are still in Kosovo and plan to travel abroad call, free of charge, at: 080070070.  While if you already are in the roaming zone, dial *770# in order not to incur any cost.

Note: To be able to use LTE roaming technology when you travel abroad, same as in Kosovo, you need to have a phone that supports this technology and your SIM card must be 4G. Also, the operator to which you connect must support the LTE (4G) technology.

“Call me” Message

While travelling outside Kosova with IPKO mobile telephony you can send “Call me” message, in a simple way, just as at home. You only have to type:  *130*049xxxxxx# and you will always be in touch.

Credit Transfer

During your stay outside Kosova, with IPKO mobile telephony, you can also transfer credit, as often as you wish, very simple, you only have to type:  *124*amount of credit*049xxxxxx#.

Customer Care

Our clients in the roaming zone can now contact IPKO Call Center on *770#. After dialing this code, the message “Please wait for the incoming call” will appear on the screen, through which the user of the IPKO mobile number will receive a call from one of the company agents. The client will not be charged for these calls.

+ How to make calls?

During your stay abroad, to make a call towards Kosova, you have to add the additional short codes, depending on the numbers of which operator you want to make a call:

To make a call towards IPKO mobile numbers:

  • +386 49 xxx xxx, or 00386 49 xxx xxx, for example +386 49 700 700

To make a call towards IPKO fixed telephony:

  • +386 43 xxx xxx ose 0038643 xxx xxx, for example: +386 43 700 700

To make a call in a country outside Kosovo, you also have to add the additional short codes depending towards which country you want to make a call. For example, to make a call to UK, you have to add:

  • +44 xx xxx xxx

Whereas, to make a call to countries where you see that there is not a possibility to make that call or in countries where IPKO doesn’t have partners, then you simply can use the USSD service, as:

  • *125* (code) xx xxx xxx #, for example: *125* 0038649700700 #
+ In Kosova

When you travel to Kosovo

During your stay in Kosovo, choose Mobitel/IPKO for roaming. IPKO will assure you the most affordable communication and the widest coverage in Kosova, with the most stable network in the country.

To connect to IPKO’s roaming services, depending on your mobile phone:

  • Nokia – Menu– Tools – Phone Settings – Network Selection – Manual
  • Sony Ericsson – Connectivity – GSM Networks – Select Network
  • Samsung – Menu– Extras – Network Services – Network Selection – Manual
  • Motorola – Menu – Settings – Network – Available Network

If you feel that you need assistance with the use of roaming services during your stay in Kosovo, then simply call our 24h/day Customer Service Center on +386 49 700 700 where one of our agents will get you the help needed.