About IPKO
About IPKO
About IPKO
Established in 1999, IPKO Telecommunications has emerged as one of the fastest-growing telecommunication companies in Europe, marking its presence as a pioneer in the industry within Kosovo. From its inception as the first Kosovo-wide internet service provider, IPKO has evolved into a contemporary enterprise that offers a comprehensive spectrum of integrated telecommunication services. This array encompasses mobile and fixed telephony, digital cable TV with a diverse range of content, and internet services, catering to the ever-growing demands of its consumers.
IPKO’s journey in the telecommunications sector has been characterized by its commitment to innovation, quality, and customer satisfaction. The company has consistently invested in technological advancements to ensure the delivery of reliable, high-speed services across its platforms, including 3G, 4G, and the recently established 5G networks. This technological edge has positioned IPKO as the market leader, not only in terms of customer base and network coverage but also in providing digital cable TV services with the highest quality content available in Kosovo.
The expansion of IPKO’s services and its infrastructure reflects the company’s philosophy of creating tailored plans and offers to meet the diverse needs of its customers. With a broad range of lifestyle preferences among its consumer base, IPKO’s service diversity is a testament to its adaptive and consumer-centric approach. This strategy has not only fostered a competitive market landscape but has also delivered numerous benefits to consumers, including lower prices and enhanced service quality.
Further solidifying its market position, IPKO is actively increasing its competitive advantage and differentiating itself by focusing on and investing in sustainable development. The company’s dedication to environmental stewardship and its commitment to social responsibility are integral parts of its corporate ethos. By engaging in philanthropic and Corporate Social Responsibility (CSR) activities, IPKO not only contributes to the well-being of the communities it serves but also strengthens its brand and fosters a deeper connection with its customers and stakeholders.
IPKO’s continuous growth and development are evident in its network expansion, including the notable achievement of being the first operator in Kosovo to successfully test 5G technology, reaching impressive speeds of 1.2 Gbps and establishing 21 5G sites across Kosovo. This milestone, along with the launch of eSIM technology in 2023, underscores IPKO’s leadership in bringing the latest technological advancements to Kosovo.
Furthermore, IPKO has been recognized for its excellence in service provision, being awarded the prestigious ‘Best Buy’ award in two categories: “Mobile Service Provider” and “Broadband Internet Service Provider” in Kosovo. These achievements highlight IPKO’s unwavering dedication to offering high-quality services and exceptional value to its esteemed customers.
IPKO’s commitment to quality and security is further demonstrated by its certifications in ISO 9001 for Quality Management Systems and ISO 27001 for Information Security Management Systems, covering all service categories. These certifications confirm IPKO’s adherence to international standards in managing information quality and security, reinforcing the trust and confidence of customers and partners alike.
In summary, IPKO’s history is marked by its pioneering role in Kosovo’s telecommunications industry, its continuous investment in technological advancements, and its dedication to customer satisfaction and quality service delivery. As a cornerstone of the Kosovan economy, IPKO continues to strive for excellence, aiming to transform and succeed in a digital world, thereby setting high standards of achievement and business ethics in the community it serves.
Mission and vision
We simplify life, protect your world. We digitize a world of possibilities
Management
Executive Director
Mr. Andras Pali has more than 30 years of work experience in the telecom industry. He held the role of Technology Strategist from May to November 2023, at Telekom Slovenije. Prior to that, Andras served as Chief Technology Officer (CTO) at VIVACOM from March 2021 to February 2022, contributing significantly to technological advancements. During his freelance consulting work from February 2022 to April 2023, Andras focused on areas such as 5G and business planning. Notable achievements in his career include leading the rapid deployment of 4G/U900 technology for Ncell, leading the transition of Ncell to the Axiata group and winning the GSMA GLOMO award for disaster recovery efforts during the 2015 Nepal Earthquake.
Andras holds a Bachelor of Science in Energy Control from Budapest Műszaki Főiskola, which he completed in 1991. Mr. Pali assumed the role of CEO at IPKO in November 2023, drawing on his extensive experience to lead the company to even greater success.
Director of the Finance Department
Since joining IPKO in 2012, Mr. Shehu has made significant contributions to the company, leveraging his extensive professional experience spanning over 15 years. He currently serves as the Financial Director, having previously held positions as an Accounting Manager and Financial Control Officer for more than five years. Mr. Shehu completed his master’s studies at the University of Prishtina and is a certified accountant. His background includes valuable experience in financial control, gained from working with one of Kosovo’s largest banks. Additionally, Mr. Shehu imparts his expertise as a lecturer in Managerial and Cost Accounting at SCAAK.
Director of the Legal and Regulatory Affairs Department
Zana has been leading Legal and Regulatory Unit in IPKO for more than 3 years now, previously starting as Legal Adviser. She is specialized in Communication and Computer Law in University of London, Queen Mary College. She and her team have achieved to make IPKO the best example of the company that complies with all applicable laws in its fields of operation.
Director of the Administration Department
Mr. Bytyçi is the Director of Administration and Procurement where he has brought about 20 years of managerial experience in procurement and administration. He joined IPKO in April 2008.
Avdiu completed his master’s studies in Business Administration in General Management at the University of Sheffield. He has proven international strategic procurement experience in supply management, proven experience in analysis, negotiation, improvement, cost savings and transformation of procurement processes to best value for money.
Director of the Technical Department
Nenad has been leading IPKO’s exceptional Technical Team for over eight years, strengthened by his technological education and an honorary MBA from the Bled School of Management. With more than 23 years of international experience in the telecommunications sector, he leverages his extensive background to drive the team forward. His vision centers on harmonizing technological systems with human potential, aiming to enhance customer satisfaction and ensure long-term business sustainability through a blend of maximum business productivity and a deep human touch. Before his tenure at IPKO, Nenad worked with ONE – Telekom Slovenije Group in Macedonia, Cosmofon, and Iskratel/Siemens.
Before joining IPKO, Nenadi worked for ONE Group – Telekom Slovenije in Macedonia; for Cosmofon and for Iskratel/Siemens.
Director of the Commercial Department
Mr. Duraku is an experienced executive with a combined experience of over 20 years in the telecommunications and banking industries. With more than a decade dedicated to telecommunications, he possesses a deep understanding of the sector’s dynamics, challenges, and opportunities. His expertise spans program management, strategic leadership, and the cultivation of high-performing sales teams known for delivering exceptional results.
Prior to joining IPKO, Mr. Duraku held significant roles at TEB Bank, ProCredit Bank, Mercy Corps, and OSCE, accumulating over 10 years of experience in the banking industry. His career trajectory highlights a consistent drive for business growth across diverse sectors, underpinned by a strategic and results-oriented approach.
Mr. Duraku’s dual-sector experience uniquely positions him to navigate complex business landscapes, drive innovation, and foster sustainable growth within IPKO. His leadership continues to be pivotal in shaping the company’s strategic direction and enhancing its market position in the telecommunications industry.
Director of the Human Resources and Training Department
With over 15 years of extensive expertise in Human Resources Management, Arta has received her education from prestigious universities in the United States, United Kingdom, and Europe. She holds both a D.B.A. and a Ph.D., specializing in Entrepreneurship, Management, and Labor Economics.
Currently, Arta is committed to empowering HR to seamlessly integrate into IPKO’s business operations, playing an important role in achieving the company’s strategic goals. Before joining IPKO Telecommunications, she served as an economic advisor to the Minister of Trade and Industry and held executive positions in projects funded by the EU and USAID.
Arta has made significant scholarly contributions with publications in international scientific journals, focusing on Human Resource Management and Labor Economics. Her achievements have been recognized globally, earning her the prestigious Global Women Corporate Award from the Global Women Summit.
Head of Commmunications Unit
Currently serving as the Head of the Communications Unit, Afrika brings extensive expertise in public relations and communications. Since joining IPKO in March 2020, Afrika has played a key role in enhancing brand visibility, building strategic media relationships, and managing brand reputation through comprehensive PR strategies. With a Master’s degree in Public Policy and Management and a Bachelor of Science in Business Administration from RIT Kosovo, Afrika blends academic knowledge and skills with over 15 years of hands-on experience in enhancing corporate communications and strategic media relations.
Our business
Mobile telephony
IPKO mobile telephony aims to give each user personal freedom of communication, being in continuous contact with each other, wherever and whenever. IPKO strives to fulfill this goal by offering the best value, quality, service and price in the market.
The use of the latest technology in mobile phones enables the IPKO telecommunications company to understand and meet the needs of its customers, creating a special relationship with different customer groups, whether they are individual customers or businesses.
Internet
IPKO mobile telephony aims to give each user personal freedom of communication, being in continuous contact with each other, wherever and whenever. IPKO strives to fulfill this goal by offering the best value, quality, service and price in the market.
The use of the latest technology in mobile phones enables the IPKO telecommunications company to understand and meet the needs of its customers, creating a special relationship with different customer groups, whether they are individual customers or businesses.
Digital television
IPKO’s digital platform is a combination of the best television channels offered in the Kosovar market, including informative channels, films, news, local and regional channels as well as well-known international channels.
Digital cable television offered by the IPKO company remains the most attractive television offer on the market, in terms of picture, sound, channels, exclusive content, signal quality, and the constant innovations it brings to viewers.
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