Payment method

For post-paid clients, at the beginning of each month you will receive an SMS summary of your expenses for the previous month, as well as the detailed invoice by email. Account balance and outstanding amounts can be viewed in your profile on the My IPKO application.
You can pay the invoice through the following channels:

• My IPKO application
• IPKO shops and points of sale
• SMS Top-up (through the bank)
• Top-up (via ATM)
• To view transactions, use the My IPKO Web Selfcare service.

Prepaid clients
To use the packages, first top up via any channel and then activate the relevant package using the short code:

• *188*1# for 1 GB
• *188*2# for 3 GB
• *188*3# for 5 GB

  Or via the MyIPKO application.
  If you need additional internet in Kosovo, you can use the local internet packages by dialling *900#.

Care and Tips

• To avoid uncontrolled spending from your main account, turn off “data” on your phone before activating a new package, then turn “data” back on.
• Unused MB will be lost upon package expiry. Activate a new package before expiry to preserve your MBs.
• If you encounter internet issues, check whether internet is enabled by dialing *321#
• When the roaming package is exhausted, internet access is suspended to protect your balance. Activate a new package to continue using the service.
• IPKO offers top-up options in various amounts for your number or for other IPKO numbers through:
• Top-up and Support
  IPKO offers top-up options in various amounts for your number or for other IPKO numbers through:
• Online payments portal
• MyIPKO Application
• E-banking of your bank
• IPKO shops and distributors