About IPKO
About IPKO
Established in 1999, IPKO Telecommunications has emerged as one of the fastest-growing telecommunication companies in Europe, marking its presence as a pioneer in the industry within Kosovo. From its inception as the first Kosovo-wide internet service provider, IPKO has evolved into a contemporary enterprise that offers a comprehensive spectrum of integrated telecommunication services. This array encompasses mobile and fixed telephony, digital cable TV with a diverse range of content, and internet services, catering to the ever-growing demands of its consumers.
IPKO’s journey in the telecommunications sector has been characterized by its commitment to innovation, quality, and customer satisfaction. The company has consistently invested in technological advancements to ensure the delivery of reliable, high-speed services across its platforms, including 3G, 4G, and the recently established 5G networks. This technological edge has positioned IPKO as the market leader, not only in terms of customer base and network coverage but also in providing digital cable TV services with the highest quality content available in Kosovo.
The expansion of IPKO’s services and its infrastructure reflects the company’s philosophy of creating tailored plans and offers to meet the diverse needs of its customers. With a broad range of lifestyle preferences among its consumer base, IPKO’s service diversity is a testament to its adaptive and consumer-centric approach. This strategy has not only fostered a competitive market landscape but has also delivered numerous benefits to consumers, including lower prices and enhanced service quality.
Further solidifying its market position, IPKO is actively increasing its competitive advantage and differentiating itself by focusing on and investing in sustainable development. The company’s dedication to environmental stewardship and its commitment to social responsibility are integral parts of its corporate ethos. By engaging in philanthropic and Corporate Social Responsibility (CSR) activities, IPKO not only contributes to the well-being of the communities it serves but also strengthens its brand and fosters a deeper connection with its customers and stakeholders.
IPKO’s continuous growth and development are evident in its network expansion, including the notable achievement of being the first operator in Kosovo to successfully test 5G technology, reaching impressive speeds of 1.2 Gbps and establishing 21 5G sites across Kosovo. This milestone, along with the launch of eSIM technology in 2023, underscores IPKO’s leadership in bringing the latest technological advancements to Kosovo.
Furthermore, IPKO has been recognized for its excellence in service provision, being awarded the prestigious ‘Best Buy’ award in two categories: “Mobile Service Provider” and “Broadband Internet Service Provider” in Kosovo. These achievements highlight IPKO’s unwavering dedication to offering high-quality services and exceptional value to its esteemed customers.
IPKO’s commitment to quality and security is further demonstrated by its certifications in ISO 9001 for Quality Management Systems and ISO 27001 for Information Security Management Systems, covering all service categories. These certifications confirm IPKO’s adherence to international standards in managing information quality and security, reinforcing the trust and confidence of customers and partners alike.
In summary, IPKO’s history is marked by its pioneering role in Kosovo’s telecommunications industry, its continuous investment in technological advancements, and its dedication to customer satisfaction and quality service delivery. As a cornerstone of the Kosovan economy, IPKO continues to strive for excellence, aiming to transform and succeed in a digital world, thereby setting high standards of achievement and business ethics in the community it serves.
Mission and vision
We simplify life, protect your world. We digitize a world of possibilities
Management
Executive Director
András Páli is the Chief Executive Officer of IPKO, bringing more than three decades of leadership experience in the telecommunications industry.
Prior to joining IPKO, he served as Technology Strategist at Telekom Slovenije fromMay to November 2023. Earlier, he held the role of Chief Technology Officer (CTO) at VIVACOM from March 2021 to February 2022, where he played a key role in advancing the company’s technology and network development. Between February 2022 and April 2023, András worked as an independent consultant, focusing on 5G innovation and strategic business planning. Throughout his career, he has led several high-impact initiatives, including the rapid deployment of 4G/U900 technology for Ncell, overseeing Ncell’s successful transition to the Axiata Group, and contributing to disaster recovery efforts during the 2015 Nepal Earthquake, for which theteam received the prestigious GSMA GLOMO Award. András holds a Bachelor of Science degree in Energy Control Engineering from Budapest Műszaki Főiskola (1991). He assumed the role of Chief Executive Officer of IPKO in November 2023, where he leads the company’s continued growth and technological advancement.
Director of the Finance Department
Astrit Shehu is Director of the Finance Department at IPKO.
He joined the company in 2012, bringing over 15 years of professional experience in finance and financial
management. Prior to his current role, he held key positions including Accounting Manager and
Financial Control Officer for more than five years, contributing to the strengthening of the company’s
financial processes and internal controls. Astrit holds a Master’s degree from the University of Pristina
and is a certified accountant. His professional background also includes valuable experience in financial
control gained while working at one of the largest banks in Kosovo.
In addition to his professional responsibilities, he contributes to academia as a lecturer in Managerial
Accounting and Cost Accounting at SCAAK.
Director of the Legal and Regulatory Affairs Department
Zana Bejta is Director of the Legal and Regulatory Affairs Department at IPKO.
Zana specialized in Communication and Computer Law at Queen Mary University of London.
Together with her team, she plays a central role in safeguarding IPKO’s legal integrity and
strengthening its reputation as a company that operates in full compliance with the highest
legal and regulatory standards in the telecommunications industry. She previously served
as Legal Adviser within the company, building extensive experience in telecommunications
law and regulatory affairs.
Director of the Administration Department
Avdi Bytyçi is Director of Administration and Procurement at IPKO, bringing nearly 20 years
of managerial experience in procurement and administrative management.
He joined IPKO in April 2008.
Avdi holds a Master’s degree in Business Administration, specializing in General Management,
from the University of Sheffield. He has extensive experience in international strategic
procurement and supply chain management, with strong expertise in analysis, negotiation,
process optimization, and cost efficiency. Through his work, he has contributed to
transforming procurement processes to ensure maximum value and efficiency for the
company’s investments.
Director of the Technical Department
Nenad Mickoski is Director of the Technical Department at IPKO and has led the
company’s technical teams for more than eight years.
He combines a strong technology background with an MBA from the Bled School of Management.
With over 23 years of international experience in the telecommunications industry, Nenad
brings extensive expertise in driving innovation, operational excellence, and sustainable
technological development. His vision focuses on aligning advanced technology with human
potential to enhance customer satisfaction and support long-term business sustainability through
a balanced approach that combines high performance with a strong people-centered mindset.
Director of the Commercial Department
Arianit Duraku is Director of the Commercial Department at IPKO.
With more than 20 years of combined experience in the telecommunications and banking industries,
he brings a strong strategic and operational perspective to the company.
Having dedicated over a decade to the telecommunications sector, Arianit has developed a deep understanding of market dynamics, challenges, and growth opportunities. His expertise includes program management, strategic leadership, and the development of high-performing, results-driven sales teams. Prior to joining IPKO, he held key roles at TEB Bank, ProCredit Bank, Mercy Corps, and the OSCE, building extensive experience in the banking sector. His professional journey reflects a consistent track record of driving business growth across diverse industries through a strategic and performance-focused approach.
His cross-industry experience uniquely positions him to navigate complex business environments, foster innovation, and support IPKO’s sustainable growth while strengthening the company’s market leadership.
Director of the Human Resources and Training Department
Arta Koka Grubi is Director of the Human Resources and Training Department at IPKO.
She brings over 15 years of extensive experience in Human Resource Management and organizational
development. Arta has pursued her education at prestigious universities in the United States, the
United Kingdom, and Europe. She holds both a D.B.A. and a Ph.D., specializing in Entrepreneurship,
Management, and Labor Economics. In her role, she is dedicated to strengthening the integration
of HR within business operations and plays a key role in supporting the company’s strategic objectives
and long-term development. Prior to joining IPKO Telecommunications, Arta served as Economic Advisor
to the Minister of Trade and Industry and held executive roles in projects funded by the European
Union and USAID. She has also contributed to academia through publications in international scientific
journals focusing on Human Resource Management and Labor Economics. Her achievements
have been internationally recognized with the prestigious Global Women’s Corporation Award from
the Global Summit of Women.
Director of Marketing & Corporate Communications
Afrika Zyferi is Director of Marketing & Communications at IPKO.
She leads the company’s integrated marketing, brand strategy, corporate communications, and public
relations functions. Since joining IPKO in March 2020, Afrika has played a key role in strengthening the
company’s brand positioning, enhancing corporate reputation, and building impactful strategic media partnerships. With over 15 years of professional experience, she has designed and executed comprehensive marketing and communication strategies that drive visibility, stakeholder engagement, and long-term brand value. Her leadership combines strategic vision with operational excellence, ensuring strong alignment between business priorities and corporate messaging.
Afrika holds a Master’s degree in Public Policy and Management and a Bachelor of Science in Business Administration from RIT Kosovo, combining a strong academic background with extensive executive experience in corporate communications and strategic brand development.
Our business
Mobile telephony
IPKO mobile telephony aims to give each user personal freedom of communication, being in continuous contact with each other, wherever and whenever. IPKO strives to fulfill this goal by offering the best value, quality, service and price in the market.
The use of the latest technology in mobile phones enables the IPKO telecommunications company to understand and meet the needs of its customers, creating a special relationship with different customer groups, whether they are individual customers or businesses.
Internet
IPKO mobile telephony aims to give each user personal freedom of communication, being in continuous contact with each other, wherever and whenever. IPKO strives to fulfill this goal by offering the best value, quality, service and price in the market.
The use of the latest technology in mobile phones enables the IPKO telecommunications company to understand and meet the needs of its customers, creating a special relationship with different customer groups, whether they are individual customers or businesses.
Digital television
IPKO’s digital platform is a combination of the best television channels offered in the Kosovar market, including informative channels, films, news, local and regional channels as well as well-known international channels.
Digital cable television offered by the IPKO company remains the most attractive television offer on the market, in terms of picture, sound, channels, exclusive content, signal quality, and the constant innovations it brings to viewers.
Background
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