- First, the Smartbox must be connected to the Internet through a cable connection or WiFi USB.
- Then we continue in Menu -> Configurations -> System information -> Connection to MW server should be OK. If the connection to the MW server (the client’s internet is working on other devices) problem #f003 appears, then we check the connection in the router/modem where the rest of the cable is placed and make sure that in Configurations->Network parameters->OPT it should to be selected Auto (DHCP). If the connection is fine and the smartbox has access to the Internet, keep in mind that the smartbox lights up orange and green. Also in System Information you can find the option Network parameters. If the client has a cable connection, then it appears as in the picture below (the IP must be different, it depends on the client), if the client uses Wifi USB, then Wireless Connection appears where the client is shown the names of the Wifi and makes the connection with his own Wifi. When the client makes a wireless connection and connects to its own wifi, remember that if it resets, it disconnects from the connected wifi.
- If the customer has the connection in order and the service still does not work, then he should call the call center (038/049 700 700) for other internal procedures.
