IPKO Telecommunications LLC (hereinafter “IPKO”) is a company established in accordance with the applicable laws in Kosovo, under full ownership of Slovenian Telecom, in full compliance with the applicable Law No. 06/l-082 on Protection of Personal Data processes personal data of users of its electronic communications services.
Processing means collecting and using personal data for the needs of the implementation of the agreement for the provision of the service selected by the user, as well as their use for the purpose of the provision of other services to the user, respectively collection, registration, organization, structuring, retention, adaptation or alteration, withdrawal, consultation, use, restriction, deletion or destruction, and their use by way of using information technology means.
All personal data collected by IPKO from the users of its services are used and processed in an honest and fair manner, always in full compliance with the applicable legislation.
Personal data are processed or stored only for a period of time that is in accordance with the specific purposes and for which these data have been collected by IPKO, in compliance with the obligations deriving from the Law on Electronic Communications and other applicable legislation.
Personal data collected by IPKO include the following:
Consent for processing personal data
In order to provide you with the best services, IPKO will use your personal information for direct marketing purposes only upon your consent. You may choose not to be contacted for any marketing field by sending an email directly to firstname.lastname@example.org or email@example.com.
You may choose to be contacted for:
Choose to be informed when we introduce new mobile phones, packages or services to all our clients. You hereby agree to be informed about IPKO Telecommunications LLC’s news and general offers, via SMS/MMS, e-mail, regular mail, calls/video calls, television, multimedia platforms, applications, the company’s websites and social networks, at the same time and you allow IPKO Telecommunications LLC to process your data for the purposes of direct marketing of goods and services.
Choose to be informed when we introduce new mobile phones, packages or services tailored to your needs.
You agree that you want to be informed about the benefits and offers that are tailored to you personally and allow IPKO Telecommunications LLC to process your data for this purpose, data on the use of the company’s services, its websites and applications, social networks, Loyalty Program, and also traffic and location data from this contractual relationship. The data can be processed for the preparation and transmission of personally tailored offers via SMS/MMS, e-mail, traditional mail, calls/video calls, social networks, television, multimedia platforms, applications and the company’s websites.
Choose if you want us to advise you in person at home when, for example, expanding our network at your location.
You hereby agree that IPKO Telecommunications LLC agent may visit you at home and present you with an offer tailored to you personally. You consent to the use of your data, service usage data, including traffic and location data under this contractual relationship for this purpose.
Help improves services:
Choose to help us. Based on information about how and what services you use, we will be able to improve our offer.
Since you want to contribute to the development of services and an even better user experience, you agree that IPKO Telecommunications LLC may process your data, data on the use of the company’s services, its websites and applications, social networks, Loyalty Program and traffic and location data from this contractual relationship. The company may analyze your data, including segmentation and profiling, in order to develop services and prepare a modern communication offer (for example planning and development of services and applications, market evaluation, measuring sales performance, measuring the performance of marketing activities, activities to improve user experience and quality services).
In cases where it is no longer necessary for us to keep your personal information or when the purpose for which your personal information are collected or retained has ceased to exist, we destroy them in a safe manner and in accordance with national laws on privacy and protection of personal data and our internal policies.
How can you check the data you have shared with us?
You can check the data you have shared with us. You can visit IPKO’s stores at any time or write to firstname.lastname@example.org or email@example.com where you will have available all your personal data, and the opportunity to restrict, delete or correct data, given consent, or withdraw prior consents.
Access to your personal information, or data correction
We take the necessary steps to ensure and ensure that the personal information we collect are accurate and up-to-date, and we ensure that you have the opportunity to access and correct them as far as your allowed by the applicable law in Kosovo. You can see, review, or modify your personal information by visiting IPKO sales points. Please update your personal information as soon as they change or when they are inaccurate. We do not undertake any compensation for any damage that may be caused as a result of your inaccurate and outdated data.
Security of personal data
IPKO maintains technical, physical and administrative security measures to protect the security of your personal data from loss, misuse, unauthorized access, unauthorized disclosure or modification. Some of the safeguards used by IPKO include controls of physical access to our data centers and controls of authorisation of access to personal data.
Sharing of personal data with third parties
IPKO will share your personal information only with the parties that assist in the implementation of the contract that the Users have signed, such as:
Contractors working for us: We work with contractors to help us provide the services including in the field of analytics, marketing, advertising, validation of professional credentials, client service and salary payment services. We may provide these contractors with personal information about our service users so that they can fulfil their responsibilities to us, however, we require them to agree and limit their use of these personal data in the fulfilment of these responsibilities by concluding Special Agreements which guarantee the level of security of these data by taking all necessary technical measures as foreseen by the Law.
Disclosure of data to Law Enforcement Agencies
IPKO may disclose your information to law enforcement agencies, governmental agencies or to authorized third parties, in response to a verified request with regard to a terrorist acts, criminal investigations or alleged illegal activities or any other activity that may expose us, or any other user to any legal liability. IPKO is obliged to submit your personal data, in support of the legal framework or for the execution of an order by the competent prosecution or court, and when required, to the specialized state bodies only in case of a criminal investigation. Also, IPKO has a legal obligation to cooperate in cases of interception of telephone calls and Internet use and provide the Authorities from the State Prosecutor’s Office with the technical infrastructure for interception pursuant to the Law on Interception of Electronic Communications, Law No. 05 / L-030, Criminal Procedure Code 2012/04-L-123 and respective amendments.
We are committed to respect and protect your privacy, as foreseen by the Law on the Protection of Personal Data. IPKO has already appointed the Personal Data Protection Officer to help you with all issues concerning the protection of your personal data. Contact details of the Personal Data Protection Officer: Arboneta Thaçi Gashi, Personal Data Protection Officer at IPKO, email address: firstname.lastname@example.org, 038/049/700700, IPKO Telecommunications LLC, “Zija Shemsiu” Street, Ulpiana, Prishtina, Kosovo.