IPKO Telecommunications LLC (hereinafter “IPKO”) is a company established in accordance with the applicable laws in Kosovo, under full ownership of Slovenian Telecom, in full compliance with the applicable Law No. 06/l-082 on Protection of Personal Data processes personal data of users of its electronic communications services.

Processing means collecting and using personal data for the needs of the implementation of the agreement for the provision of the service selected by the user, as well as their use for the purpose of the provision of other services to the user, respectively collection, registration, organization, structuring, retention, adaptation or alteration, withdrawal, consultation, use, restriction, deletion or destruction, and their use by way of using information technology means.

All personal data collected by IPKO from the users of its services are used and processed in an honest and fair manner, always in full compliance with the applicable legislation.

Personal data are processed or stored only for a period of time that is in accordance with the specific purposes and for which these data have been collected by IPKO, in compliance with the obligations deriving from the Law on Electronic Communications and other applicable legislation.


Personal data collected by IPKO include the following:

  • Name, surname, personal number, address, e-mail address, contact number;
  • Data relating to mobile number and mobile phone services such as incoming-outgoing calls, incoming-outgoing messages(without textual content), IMEI number, number’s serial number, location of the call made-received, billing transactions concerning the respective service;
  • Internet-related data, such as email addresses, usernames, IP addresses, IP address locations;
  • Data relating to the DTV and TVIM services;
  • Data relating to the fixed telephony service;
  • Data relating to IPKO applications for the purchase of online services as well as on IPKO’s official web site;
  • Data relating to users’ Complaints/ requests addressed to IPKO through official channels of communication including but not limited to those via e-mail or social networks.
  • Calls made to IPKO’s Call Center on the occasion of submitting Complaints/Requests.


Consent for processing personal data

IPKO should have a legal basis to process your personal information. In most cases, the legal basis will be one of the following: (a) To perform our contractual obligations for you, for example to provide services, to ensure that bills are paid correctly. (b) When you have provided your consent for processing. (c) Fulfil our legal obligations, as explained above. (d) to achieve our legitimate interests, for example to understand  how you use our product services and to enable us to learn from this, which allows us to develop new products and services and personalize the service for you. When IPKO processes personal information to achieve legitimate interests, IPKO creates robust safeguards to ensure that your privacy is protected and to ensure that our legitimate interests are not ignored by your interests or fundamental rights and freedoms. (e) to protect the vital interests of the data of the person concerned or another physical person. (f) when required to perform a task carried out in the public interest. IPKO shall not bear any responsibility if you disclose any of your data to a third party and as a result you receive messages or are contacted through another way of communication. In such case, we advise you to complain to the Agency for the Protection of Personal Data, against the company that is annoying you through unauthorized/unwanted communication. IPKO may obtain your consent to collect and use certain types of personal information when IPKO is required to do so by law (for example, with respect to Cookies). IPKO encourages you to contact IPKO to update or correct your information if they have changed or if your personal information at IPKO is not correct. IPKO is the controller of data collected and processed in accordance with this privacy policy and applicable laws. IPKO is committed to work with you to find a fair solution to any complaints or concerns with respect to the privacy. If you believe that IPKO has not been able to assist you with your complaint or concern, you have the right to lodge a complaint with the authority in charge of the protection of personal data.

In order to provide you with the best services, IPKO will use your personal information for direct marketing purposes only upon your consent. You may choose not to be contacted for any marketing field by sending an email directly to info@ipko.com or ipkoprivacy@ipko.com.


You may choose to be contacted for:

  •  Current offers

Choose to be informed when we introduce new mobile phones, packages or services to all our clients. You hereby agree to be informed about IPKO Telecommunications LLC’s news and general offers, via SMS/MMS, e-mail, regular mail, calls/video calls, television, multimedia platforms, applications, the company’s websites and social networks, at the same time and you allow IPKO Telecommunications LLC to process your data for the purposes of direct marketing of goods and services.


  • Offers just for me

Choose to be informed when we introduce new mobile phones, packages or services tailored to your needs.

You agree that you want to be informed about the benefits and offers that are tailored to you personally and allow IPKO Telecommunications LLC to process your data for this purpose, data on the use of the company’s services, its websites and applications, social networks, Loyalty Program, and also traffic and location data from this contractual relationship. The data can be processed for the preparation and transmission of personally tailored offers via SMS/MMS, e-mail, traditional mail, calls/video calls, social networks, television, multimedia platforms, applications and the company’s websites.


  • Offer presented in person at home

Choose if you want us to advise you in person at home when, for example, expanding our network at your location.

You hereby agree that IPKO Telecommunications LLC agent may visit you at home and present you with an offer tailored to you personally. You consent to the use of your data, service usage data, including traffic and location data under this contractual relationship for this purpose.


Help improves services:

  • Help us be better

Choose to help us. Based on information about how and what services you use, we will be able to improve our offer.

Since you want to contribute to the development of services and an even better user experience, you agree that IPKO Telecommunications LLC may process your data, data on the use of the company’s services, its websites and applications, social networks, Loyalty Program and traffic and location data from this contractual relationship. The company may analyze your data, including segmentation and profiling, in order to develop services and prepare a modern communication offer (for example planning and development of services and applications, market evaluation, measuring sales performance, measuring the performance of marketing activities, activities to improve user experience and quality services).



IPKO’s official website www.ipko.com  uses “cookies”. “Cookies” are text files that are stored on a computer system through an internet browser. Many cookies contain a so-called “ID cookies”. An “ID cookie” is a unique cookie identifier. It consists of a number of characters through which Internet pages and servers can be assigned to the specific web browser on which the cookie is stored. This allows sites and visited web servers to distinguish between individual data subject browsers from other web browsers that contain other cookies. A unique web browser can be recognized and identified using unique ID cookies. Through the use of cookies, IPKO can provide the users of this website with easier services that would not be possible without setting cookies. Cookies allow us to know the users of our site and the purpose of this recognition is to facilitate the use of our website by users. The user of the site that uses cookies i.e. does not have to enter the access data every time when he accesses the website, because it is done by the web site itself, and the cookie is stored on the user’s computer system. The user may at any time prevent cookies from being placed through our website by means of a corresponding internet browser arrangement and thus permanently deny the placement of cookies. Moreover, already placed cookies can be deleted at any time through web browsers or other software programs. This is possible in all internet browsers. If the user deactivates the placement of cookies in the Internet browser, not all of the functions of our website can be fully usable.


Data retention

We retain your personal information for as long as they are necessary and important for the provision of our services, in accordance with applicable laws. In addition, we may retain your personal information even after you close your account to prevent fraud, collect any unpaid debt, for dispute settlement purposes, to implement our Terms of Use Agreement,  to assist any investigation, and to undertake other actions permitted or required by applicable laws.

In cases where it is no longer necessary for us to keep your personal information or when the purpose for which your personal information are collected or retained has ceased to exist, we destroy them in a safe manner and in accordance with national laws on privacy and protection of personal data and our internal policies.


How can you check the data you have shared with us?

You can check the data you have shared with us. You can visit IPKO’s stores at any time or write to info@ipko.com  or ipkoprivacy@ipko.com where you will have available all your personal data, and the opportunity to restrict, delete or correct data,  given consent, or withdraw prior consents.


Access to your personal information, or data correction

We take the necessary steps to ensure and ensure that the personal information we collect are accurate and up-to-date, and we ensure that you have the opportunity to access and correct them as far as your allowed by the applicable law in Kosovo. You can see, review, or modify your personal information by visiting IPKO sales points. Please update your personal information as soon as they change or when they are inaccurate. We do not undertake any compensation for any damage that may be caused as a result of your inaccurate and outdated data.


Security of personal data

IPKO maintains technical, physical and administrative security measures to protect the security of your personal data from loss, misuse, unauthorized access, unauthorized disclosure or modification. Some of the safeguards used by IPKO include controls of  physical access to our data centers and controls of authorisation of access to personal data.


Sharing of personal data with third parties

IPKO will share your personal information only with the parties that assist in the implementation of the contract that the Users have signed, such as:

Contractors working for us: We work with contractors to help us provide the services including in the field of analytics, marketing, advertising, validation of professional credentials, client service and salary payment services. We may provide these contractors with personal information about our service users so that they can fulfil their responsibilities to us, however, we require them to agree and limit their use of these personal data in the fulfilment of these responsibilities by concluding Special Agreements which guarantee the level of security of these data by taking all necessary technical measures as foreseen by the Law.


Disclosure of data to Law Enforcement Agencies

IPKO may disclose your information to law enforcement agencies, governmental agencies or to authorized third parties, in response to a verified request with regard to a terrorist acts, criminal investigations or alleged  illegal activities or any other activity that may expose us, or any other user to any legal liability. IPKO is obliged to submit your personal data, in support of the legal framework or for the execution of an order by the competent prosecution or court, and when required, to the specialized state bodies only in case of a criminal investigation.   Also, IPKO has a legal obligation to cooperate in cases of interception of telephone calls and Internet use and provide the Authorities from the State Prosecutor’s Office with the technical infrastructure for interception pursuant to the Law on Interception of Electronic Communications, Law No. 05 / L-030, Criminal Procedure Code 2012/04-L-123 and respective amendments.



We are committed to respect and protect your privacy, as foreseen by the Law on the Protection of Personal Data. IPKO has already appointed the Personal Data Protection Officer to help you with all issues concerning the protection of your personal data. Contact details of the Personal Data Protection Officer: Arboneta Thaçi Gashi, Personal Data Protection Officer at IPKO, email address: arboneta.thaci@ipko.com, 038/049/700700, IPKO Telecommunications LLC, “Zija Shemsiu” Street,  Ulpiana, Prishtina, Kosovo.

If you have any queries with respect to the  privacy policy please do not hesitate to contact us, if you have any questions, comments, requests or complaints regarding the use of the data for the above purpose, please contact us in writing on ipkoprivacy@ipko.comapoinfo@ipko.com