What is number portability?

Porting your number allows you to switch from your current operator to IPKO while keeping your existing phone number. Your contacts will call you on the same number, while you benefit from IPKO’s offers and services.

In the Republic of Kosovo, number porting is completely free of charge. Neither the operator you are leaving nor IPKO can charge you for the porting process.

Why switch to IPKO?

• Your number remains the same: you don’t need to inform your contacts of a new number.
• Freedom of choice: choose the package that best suits your needs.
• Saving opportunities: take advantage of IPKO’s offers and prices.

How to port your number to IPKO

• Visit an IPKO sales point.
• Bring the necessary documents. A photo ID and, for monthly billing numbers, the most recent bill (no older than 30 days).

IPKO takes care of the rest. You receive real-time updates on the status of your request by SMS (or email for landlines). Until the process is complete, continue using your number with your current operator.

For mobile numbers, get a new IPKO SIM card with the same number.

Mobile number porting is completed within a few minutes, whereas for fixed-line telephony it can take up to three working days. Migrations are processed Monday to Friday, 08:00–20:00, excluding public holidays. Once the migration is complete, you will receive confirmation from IPKO and your number will be fully operational on our network.Bartja e numrit mobil kryhet brenda disa minutave, kurse në rastin e telefonisë fikse deri në 3 ditë pune. Bartjet procesohen të hënë deri të premten, 08:00–20:00, përveç festave zyrtare. Kur bartja përfundon, ju vjen konfirmimi nga IPKO dhe numri juaj funksionon plotësisht në rrjetin tonë.

Before you come:

• Check the obligations. For postpaid numbers, porting does not cancel debts or contractual obligations to the current operator. Outstanding debts or blocked services may result in the request being refused.
• Save Contacts Të dhënat në SIM kartelën e vjetër nuk transferohen automatikisht, prandaj bëni një kopje rezervë.
• Your rights

• Free delivery. Asnjë operator nuk mund t’ju kërkojë pagesë për bartjen.
• Only with your authorisation. Nëse numri bartet pa pëlqimin tuaj, keni të drejtë të kërkoni kompensim dhe kthimin e numrit sa më shpejt te operatori i mëparshëm.
• Remaining credit (prepaid). If you have a credit balance of over €5, request compensation at the previous operator’s points of sale within 30 days of the transfer. After this period the credit may be cancelled. Tip: before transferring, check whether your current operator allows you to transfer the credit to another of its active numbers.

Things to bear in mind:

• During activation there may be a brief interruption to the service.
• If you have a postpaid contract with your current operator, you may be charged an early termination fee or required to pay off your outstanding balance.

Do you have any questions?

Our team helps you at every step of the move.

• IPKO Call Centre 049 700 700
• IPKO shop / sales outlets