These packages are designed for using the Internet in Kosovo and the countries of the region:

• Albania
• Montenegro
• North Macedonia
• Serbia
• *Bosnia & Herzegovina
• *Croatia
• Greece
• Turkey

In order for these packages to work when you are outside Kosovo, you must follow several steps:

• Connect to your phone in automatic mode,,
• Make sure the APN is IPKO
• Activate “Data” and “Data Roaming” in the Settings section on your phone:

In addition to prepaid packages that contain internet, you can click here and be informed about other packages that contain minutes, SMS and GB valid in the countries of the Western Balkans, while for monthly paid packages click here.

For Bosnia and Herzegovina you need to connect with the operator: BH Telecom
For Croatia you need to connect with the operator: HT HR

Payment methods

At the beginning of each month, you will receive information about your expenses for the previous month via SMS, and at the same time, you will receive an invoice with details of expenses in your e-mail. Otherwise the account balance and debt will be reflected in your profile in the My IPKO application.

You can pay your bill through several different channels:

• My IPKO application
• Shop / Point of sale of IPKO
• SMS Top-up (through the bank)
• Top-up (via ATM)
• Online payment portal

Also to view your transactions, you can use our My Ipko Web Selfcare service.

If you need additional internet for Kosovo, the region or Europe:

Internet packages *900#

Internet packages in the region *478#

Internet packages in Europe and USA *345#

Please be careful!

• In order not to spend from the main Internet account, you must first stop “data” on your phone and activate a new package and then release the “data” option again.
• Unused bundle MB are lost when your bundle expires. In order to keep the remaining MB you need to activate the new package before the old package expires.
• If you have problem using the internet, please check if you have it enabled. If not, activate your internet by dialing the code *321#.
  
  If your internet package in roaming has been used up, access to the internet will be interrupted to protect your balance from unnecessary expenses. To continue using it, we suggest activating a new package.

 To activate packages in advance you must have sufficient funds in the account. IPKO offers the possibility of sending top-up in different values to your number or someone else’s IPKO number by visiting any of our stores and distributors or easily by sending electronic top-up through the following channels:

• Online payment portal
• MyIPKO application
• Your bank’s e-banking

Contact the IPKO Call Center FREE OF CHARGE by dialing 770#